FAQ

Do you offer discounts?

The pricing has been created as a competitive pay in comparison to other companies and you will find them more than fair. We do offer seasonal discounts so be sure to look out for those on the social media!

What is your turn-around time?

We have a turn-around time of 24 hrs for photos, starting the end of the appointment. For video, it may range up to 3 days.

What is your cancellation policy?

Per policy, we have a $50 cancellation fee for canceling within 24 hrs prior to the appointment and for same day rescheduling. However, we understand when there are things that happen that are out of your control. These exceptions include weather conditions. If you choose to cancel or need to reschedule, please contact us at least 24 hrs before your shoot.

DO YOU HAVE ACCESS TO SUPRA?

No.

When/How do I pay?

You can pay online via invoice by CC or debit. Also, if a project's total is more than $400, we require to be paid by check. We do not require payment ahead of time, however, you will not be able to download your media until payment has been made.

How do you send the content to me?

We send your photos to the email address that you provide to us. We will send both an MLS compatible size (1200×800 pixels) and a Print Quality size (6000×4000 pixels). If you need a different size than these, you do have the option to input the pixel dimensions to download a custom size.

How do I download the photos?

Once your photos are complete, you will be getting a completion email. Click on the Download Photos link. You then will decide which size you need: Print quality, MLS, or custom size. If you only want to download specific images, you also have the option to download individually.

Can I purchase the floor plan a la carte?

No. A Matterport 3D Tour is required in order to retrieve information and design the floor plan.

What is a 3D Matterport Tour?

A 3D Matterport Tour is a tool used to create a better experience for buyers. They provide an immersive and interactive virtual tour where buyers can move through the home and get a sense of the space. You are able to move from room to room by clicking on the circular indicators on the floor. This is something manually done, as it is not a videography. It is not based off of still images, but multiple scans done with a 360 camera.

Do you offer videography or aerial footage?

Yes. You can find them on the pricing list and also the videos page.

How wide are your service areas?

We are based in Southern Utah, but are open to travel to nearby cities and states. Travel fees may apply to cover gas costs and traveling time but can be negotiable.

What is the difference between day to dusk edits and twilight/dusk photoshoot?

Day to dusk edits are photographs that are digitally altered during post production from a day photoshoot. We replace the day sky with a sunset sky and alter the lighting of the home to make it look like it was taken at dusk. In comparison, a dusk photoshoot is a photoshoot performed 30 minutes before sunset and includes exteriors only.